Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements in both inches and centimeters to ensure a perfect fit.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You may request a cancellation within 1 hour of purchase by contacting our support team.
What materials do you use in your garments?
Sculpey is committed to quality. We use a blend of premium natural fibers and high-grade synthetic materials, all detailed in the 'Materials & Care' section of each product.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How should I care for my Sculpey items?
To maintain the longevity of your pieces, we recommend following the specific care instructions on the inner garment label, typically suggesting cold washes and air drying.
Are your products ethically manufactured?
Sustainability and ethics are at our core. We partner exclusively with fair-trade certified factories that prioritize worker safety and environmental responsibility.